Per incident. Any appointments cancelled within 24 hours will be considered a NO SHOW - i.e. emailing, texting, or calling to cancel the night before or the morning of your pet's appointment is NOT acceptable. If you haven't shown up within 1/2 hour of your scheduled appointment, we will consider you a NO SHOW as the length of time to get your pet done is gone and you will be assessed a $50 fee on top of your next grooming appointment. If you miss two scheduled appointments we will cancel any future appointments so that waitlisted clients may be served. If you wish to get back on a regular schedule, you will need to pay in advance with cash any no show fees due and the fee for your pet's next grooming - your previously scheduled appointments will not exist & new ones will have to be created.
Reasoning:
When you don't show it puts an undue hardship on your groomer's time, expected income, and it prevents us from reallocating our time to other areas of our business. It also makes it difficult for those on the cancellation list, who have been waiting for several weeks to get an appointment, to take advantage of an opening without reasonable notice.